Orders will be processed and dispatched within 2 working days. All orders will be delivered within 4 to 7 working days depending on the zones. The delivery of our products will be made between 6:00 am to 9:00 pm of the day. It may get delayed on certain days due to extreme weather conditions, governmental regulatory activities or any other unforseen events and Bakr Gourmet is not responsible for it.

Currently free shipping is provided and the products will be delivered for addresses in India as per the areas approved during the purchase checkout process on the website. For orders outside of these areas, please contact us on hello@bakrgourmet.com

While placing the order the customer shall provide the following details.

• Name of the Recipient
• Flat Number / Bungalow Number
• Name of the Building
• Name of the Road / Street / Marg
• Contact Number (Landline / Mobile)
• Proper / Familiar Landmark
• Email Address

After the order is accepted by Bakr Gourmet, a confirmation email will be sent to the customer.

The delivery will be made on the shipping address mentioned at the time of placing the order. The consignment will not be redirected/redelivered to any other address at any circumstances.

No Deliveries will be made on Sundays and some Prescribed holidays.

Bakr Gourmet appointed delivery agent will attempt delivery of the products once. In case the delivery is not executed during the attempt, the customer shall still be charged for the order and no re-delivery attempt will be made.

Bakr Gourmet will consider the order as “executed” in the following cases:

• Delivery not done due to wrong address given by the customers
• Non availability of the recipients at the address
• Premises are locked
• Wrong phone number or phone not working or switched off or not reachable, when tried by the delivery agent of Bakr Gourmet
• Addressee refused to accept the products for any reason other than damaged products
• Delivered the product at the security cabin of the Building/Reception/ Neighbour , based on the instructions from the customer.
• In case of civil disturbances, floods, heavy rains, National Bandh or in happening any other force major event, we reserve the right to cancel the order or reschedule the delivery to another date.
• Request for cancellation of confirmed order can be made up to 72 hours before the delivery time.

RETURN POLICY

CANCELLATION BY CUSTOMER/WEBSITE
A customer can cancel an order anytime up to the time the order has been dispatched by calling our customer service. Once the order has been dispatched from our end, it cannot be cancelled. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders with/without providing any notification to the Customer. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.


RETURNS

Given that we are dealing with food products, our company follows a strict no return or exchange policy. We will only allow exchanges if the product we have delivered is damaged. For damaged product related redressal please contact customer service at hello@bakrgourmet.com within 72 hours of the product being delivered.

Each of these orders will be dealt with on an individual and case-by-case basis. Please do not send your purchase back to the manufacturer and please be advised to provide your receipt number for speedy damaged product redressal.

REPLACEMENTS

If you are sending back a damaged product, once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your replacement product. If you are approved, then your replacement product will be processed and shipped out to you within a certain 7-10 days.

SHIPPING

To return your product, you should mail your product to: Bakr Gourmet, no. 6, 16th cross, Gayatri layout, Basavanapura man road, Battarahalli, Bengaluru, 560036

Pick Up: If an item is deemed damaged by our customer service team (after redressal), Bakr Gourmet will pay for the shipping of the product.
Fees: You need to keep the products ready so our delivery boys can get them collected. We will call and let you know when the next pick up will take place.
Contact: If you have any questions on how to return your item to us, contact us on hello@bakrgourmet.com